The Spine Hospital of Louisiana Top 5% Nationally in Patient Satisfaction for 3rd Consecutive YearNovember 15, 2018 9:13 pm
The Spine Hospital of Louisiana at The NeuroMedical Center is pleased to announce it has been named a 2018 Guardian of Excellence Award® winner by Press Ganey. The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. This is the 3rd year in a row (2016, 2017, 2018) and 4th time in the organization’s 13-year history (2014) that The Spine Hospital’s patient satisfaction scores have ranked in the TOP 5% NATIONALLY for medical practices. On Wednesday, November 13, 2018, The Spine Hospital’s Director of Inpatient Clinical Services, Wes Howard, RN, accepted the award in person at the annual Press Ganey Executive Leadership Conference in Orlando, Florida.
The Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare, and is given out based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, a federal survey administered to a random sample of adult patients after discharge. The survey contains a series of questions about critical aspects of a patients’ hospital experiences (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and would they recommend the hospital.) The Spine Hospital of Louisiana was one of only 215 hospitals nationwide to achieve the 95th percentile in all survey categories over a 12 month period. The Spine Hospital of Louisiana is one of only two hospitals in Baton Rouge, and one of just 14 in Louisiana to receive the Guardian of Excellence Award in 2018.
“The Spine Hospital has developed a history of award-winning care, of which we are so blessed and proud. We have been recognized yet again at a national level,” said Robert D. Blair, Chief Executive Officer and President of The Spine Hospital of Louisiana. “Our staff’s never-ending quest to raise the bar for our patients is truly remarkable. Knowing our valued patients generate these scores, is what makes this so meaningful. We are so very thankful that we can provide relief and exceptional spine and pain management services to Baton Rouge and beyond.”
“We are proud to partner with The Spine Hospital of Louisiana to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
2018 marks the 4th time in the past five years that SHOLA has earned the prestigious Guardian of Excellence Award.