FREQUENTLY ASKED QUESTIONS

Where do I park for my appointment?

Patients of The NeuroMedical Center and their guests may park for free anywhere in the five level parking garage attached to The NeuroMedical Center. Free and handicap parking is also offered on a first-come first-serve basis in one of the Perkins Rowe public parking garages located behind the Cinemark movie theatre and next to Fresh Market. All other public parking spaces are property of Perkins Rowe and contain a meter that accepts coins. The NeuroMedical Center features two covered areas at each of its two entrances, reserved for pick-up and drop-off only.


Where do I go for my appointment?

There are two main entrances to The NeuroMedical Center. If you are at The NeuroMedical Center for:

  • Clinic appointment (initial or follow-up visit with a physician and/or one of their extenders)
  • Imaging Study
  • Neurodiagnostic Exam
  • The Rehabilitation Hospital’s Day Neuro program
  • Visiting hours for the Rehabilitation Hospital

Enter through the Medical Office Building (MOB) entrance (6-story building) which contains the revolving door and handicap entrance located opposite of The NeuroMedical Center parking garage. Inside, you will find a pair of elevator doors and a directory displaying each physician and their floor. The Day Neuro program is located on the 5th floor. Inpatients in our Rehabilitation Hospital are located on the 6th floor.  Take the elevator to the correct floor and then follow the signs leading up to the check-in desk or the nurses’ stand.

If you are arriving at The NeuroMedical Center for:

  •  A surgical or non-surgical procedure in The Spine Hospital of Louisiana
  • A sleep study at The Spine Hospital of Louisiana
  • Visiting hours for a surgical patient

Enter through the side closest to The NeuroMedical Center parking garage. The check-in desk is located immediately inside. If are arriving for a Sleep Study or are visiting someone on The Spine Hospital Inpatient floor, you will be directed upstairs via the elevators behind the check-in desk. 

Directory

DepartmentFloor
The Spine Hospital of LA1
Imaging Center1
Neurosurgery3
Neurosurgery (Drs. Scrantz & Oberlander)4
Pain Management3
Neurology4
Neuropsychology4
Neurodiagnostic Lab4
Day Neuro Program5
Rehabilitation Hospital6

What do I need to bring to my appointment?

For each appointment you will need to bring a picture ID and your insurance card.  New patients of The NeuroMedical Center Clinic are encouraged bring a completed Patient Registration packet to shorten wait times.  If applicable, please bring any test results, films or CD’s including x-rays, MRI’s, CT’s, or lab results. Also bring a list of all current medications you are taking.
 
Download New Patient Registration Packet


What if I am deaf or do not speak English?

Language assistance services, free of charge, are available to you.  Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. Contact your medical facility’s Compliance Coordinator/Officer to  make arrangements prior to your visit:

The NeuroMedical Center Clinic

10101 Park Rowe Ave.

Baton Rouge, LA 70810

(225) 768- 2178

 

The Spine Hospital of Louisiana

10105 Park Rowe Circle

Baton Rouge, LA 70810

(225) 763-9900

 

The NeuroMedical Center Rehabilitation Hospital

10101 Park Rowe Ave.

Baton Rouge, LA 70810

(225) 248-8600

 


What if I need a wheelchair?

Wheelchairs are available on the first floor of The NeuroMedical Center Clinic. Please bring an I.D. to the Imaging Desk located just inside the entrance located opposite The NeuroMedical Center parking garage.


How do I request a copy of my medical records?

If you need to obtain your medical records for personal use, please visit our Medical Records information page and print out the appropriate medical records release form.  Once you complete the form in full you may either fax, mail, of deliver the form to our Medical Records departments. Our Medical Records clerks will be happy to assist you in person during normal business hours 8:30am-4:30pm Monday-Friday.   Please allow 3 to 7 business days for the complete processing of your request.
 


What are The NeuroMedical Center’s Visiting Hours?

The Spine Hospital of Louisiana’s visiting hours are from 7:30am-9pm daily.

The NeuroMedical Center Rehabilitation’s visiting hours are from 12-1pm and 4-8pm daily.

Please make sure to check in at the front desk and/or nurses’ station.


What if I have a compliment or complaint?

Our goal at The NeuroMedical Center is to make your visit as successful and comfortable as possible. If you have any feedback for us please feel free to contact us at:

The NeuroMedical Clinic: (225) 768-2104

The Spine Hospital: (225) 906-4802

The Rehabilitation Hospital: (225) 906-3835

Or fill out our Contact Us form


How can I reach someone staying at one of your hospitals?

 

The Spine Hospital of Louisiana

Patient Rooms 201-220: Dial (225) 906-4(plus 3 digit room #)

Patient Rooms 221-223: Dial 768-27(plus last two digits of room #)

 

Rehabilitation Hospital

Patient Rooms 601-627:

Dial (225) 906-4(plus 3 digit room #)


What hotels are close to your facility?

Not from Baton Rouge? No problem! Several local hotels offer patients of The NeuroMedical Center discounted rates. Click here to view The NeuroMedical Center’s guide to Baton Rouge.

Plan Your Visit

DO I NEED A REFERRAL?

While some NMC physicians accept self-referrals, it is recommended that you obtain a physician’s referral.   Most insurance companies also require that you coordinate a referral from your primary care physician or other healthcare provider to obtain specialty care.


Does The NeuroMedical Center Accept My Insurance Plan?

The NeuroMedical Center accepts most insurance plans.  Our Billing and Insurance Page lists out the major insurances accepted by each of our facilities. Our Billing specialists are available by phone to answer any of your insurance and billing questions.
 
Billing & Insurance Information