The Spine Hospital of Louisiana Named a Top 20 Best Overall Patient-Rated Hospital

January 16, 2017 4:21 pm

The Spine Hospital of Louisiana at The NeuroMedical Center, the state’s leader in spinal surgery, is pleased to announce it been named a top 20 U.S. hospital for best overall care, and has maintained its prestigious five-star rating from the federal government. The acknowledgement as one of the nation’s Best Overall Patient-Rated Hospitals (#20) is based on federal HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey data collected from over 7,200 registered hospitals nationwide. Between May 2015-April 2016, 92% of patients gave The Spine Hospital of Louisiana the highest possible overall care rating, 20 percentage points above the national average.

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The HCAHPS survey asks discharged patients a series of questions about their recent hospital stay, including core questions about critical aspects of patients’ hospital experiences (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and would they recommend the hospital). HCAHPS Star Ratings then summarize the results of this survey to make it easier for consumers to use the information when choosing a healthcare provider. Hospitals across the nation are given a star rating ranging between 1 (lowest) and 5 (highest).

According to the most recent HCAHPS data available, between May 2015 and April 2016, 92% of patients gave The Spine Hospital of Louisiana a 9 or 10 overall rating on a scale of 0 (lowest) to 10 (highest), and 92% of patients would “definitely recommend” The Spine Hospital of Louisiana. High scores across the entire HCAHPS survey earned The Spine Hospital of Louisiana the coveted five-star hospital rating for a second year in a row. Additionally, the #20 Best Overall Patient-Rated Hospital ranking comes just two months after The Spine Hospital of Louisiana accepted the esteemed Guardian of Excellence Award from Press Ganey, honoring Patient Satisfaction scores that achieved the 95th percentile nationally.

“What an incredible honor it is to be ranked in the top 20 of all hospitals nationwide by our patients” said Robert D. Blair, Chief Executive Officer of The Spine Hospital of Louisiana. “Our patient experience is crucial to our success and outcomes. Receiving such high scores for a very challenging specialty is a testament to the quality of care and incredible outcomes consistently provided by our organization.  On behalf of our talented physicians and dedicated nursing teams, we thank our extended community and surrounding states for entrusting us with their healthcare needs.”

The new care ratings are viewed as a victory for not only The Spine Hospital of Louisiana, but for all physician-owned hospitals across the country. 38 of the 57 hospitals identified by Becker’s Hospital Review as the Best Overall Patient-Rated Hospitals are physician-owned, further proving that physician-owned hospitals are among the best hospitals in the country in terms of patient satisfaction, quality of care, and cost of care.




Categorised in: NMC News, Spine Hospital News